Story Contact: Blake House, Vice President of Member Services
 Phone: 678 455-1510
E-Mail: Blake.House@sawnee.com

SAWNEE EMC deploys an Internet "Quick View" to their member's electric bill

“….In the old days, it was next to impossible to get information about how much you owed a company.  You either had to find your bill and remember all the payments you had made or you had to call the company, wait on hold for who knows how long and hope you got someone on the other end that cared enough to give you a straight answer. You might have even used some other unique approach that a neighbor told you worked once for them when they were in a pinch…”  In today’s busy work environment, this story gets repeated too many times.,

 That’s not the case for Sawnee EMC’s members!  Sawnee provides quality customer service via trained professionals in its state of the art Call Center.  By constantly seeking ways to improve the level of service it provides to its members, Sawnee sets itself apart when it comes to meeting the needs of its members.

That does not mean that the staff of Sawnee can just sit on past accomplishments.  “We discovered that a large percentage of the call volume through our Call Center was from members wanting to know just their account balance and due date.” stated Ryan Satterfield, Director of Customer Service.  “We knew that we needed to look at a “simple”, yet “quick” way of furnishing this data”, he added.  Early in 2003, Sawnee modified it’s  Call Center telephone system to provide account balance information over the phone, 24 hours per day, without ever talking to an Call Center Representative.  “This was great advancement and met many of our members needs but we needed more”, he said.  

On March 12, 2004, Sawnee EMC introduced a new and exciting feature to its website options called “Quick View”.  “Quick View” allows a Sawnee member to access the key features of their account safely and securely over the internet.  “The key was to keep it simple and not ask the member to have to enroll in some program but just be able to see their data.” stated Carl Badgett, Vice President of Information Services at Sawnee.  “Quick View” provides the user with their current account balance, the total account balance including any arrears, information about collection activities that may apply and other important data.

Sawnee recognizes that the web is becoming an increasingly important tool in everyone’s daily life and wants to be a leader in bringing efficient and effective web based tools to its members.  “Quick View” can be found in the “My Account” section of Sawnee’s web site ( http://www.sawnee.com ).

About Sawnee EMC: