Sawnee’s Alpharetta Office

Date:  5/30/01

Contact:  Gary Mauldin, Chief Operating Officer

Sawnee EMC announced today that it is restructuring its Alpharetta office to serve as an operational center. This change will become effective on July 1, 2001. “This change will allow us to centralize all of our customer service activities and expand the use of certain aspects of our operational activities,” states Michael A. Goodroe, Executive Vice President and General Manager. Over the past several years, Sawnee EMC has moved to provide a higher degree of customer service to its members via the telephone, fax, pay stations, and over the internet. Today, Sawnee EMC offers the ability to pay a bill via a credit card over the phone or via the internet, make application for new electric service or disconnect service all via the phone or the internet, and customers can fax documents directly to Sawnee’s Customer Service Center. All of these services and many more have been designed to make customer service “hassle free” and that means more time to do the things that you really need and want to do.

“Several years ago, members of Sawnee were required to come to one of our offices to do just simple tasks,” states Brenda Jeffers, Coordinator of Member Accounts. “Now we provide faster and easier service without the necessity of someone appearing in person at one of our offices,” she adds. Sawnee EMC saw the need to expand its presence in several of the communities that it serves and does so via an economical arrangement with locally oriented banks that provide pay station services. Sawnee EMC now has eight (8) pay stations located throughout its service area. With three (3) serving the Sawnee members in the north Fulton portion of its service area, a person does not have to go far to find a location to drop off a payment. Members who currently use Sawnee’s Alpharetta office can continue to do so at the drop box (e.g. night deposit) or at one of the two pay stations that serve this area.

“We see this as a win-win situation,” states Gary Mauldin, Chief Operating Officer for Sawnee. “We are able to better utilize the facilities to support our distribution operations and not impact the services that we deliver to our members of the area,” he adds. Sawnee plans to place staff in this facility from other functioning areas of the cooperative.

Questions about this notice or about Sawnee should be directed to Melisa Watson, Director of Marketing for Sawnee EMC.

About Sawnee
Sawnee is an electric distribution utility headquartered in Cumming, Georgia. Sawnee serves over 108,000 consumers/members throughout an ever-growing distribution system of over 7,000 miles of facilities located in seven (7) counties in northern Georgia. Sawnee has assets of over $282 million and annual sales of electric energy exceeding $161 million. With a dedicated and knowledgeable staff of over 280 professionals, Sawnee is meeting the needs of its members/owners and is one of the fastest growing cooperatives in the country. Sawnee is ranked as the fourth (4th) largest cooperative in Georgia and the tenth (10th) largest cooperative in the nation. Sawnee EMC, “we’re more than electricity, we’re service”.

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