Customer Service


Sawnee EMC’s Customer Service Call Center offers the highest quality of service in order to meet our member’s daily needs.

Our friendly Customer Service staff is readily available to answer any questions you may have regarding your electric bill or any type of request concerning your electric account.

Click here to use one of the many options available to reach a customer service representative.

Products and Features

Sawnee EMC offers several over the telephone and online services for the convenience of our residential and commercial customers.

The online products include such items as access to your monthly billing statement and the ability to make credit card payments through our E-bill program.

Other available services that can enhance your experience with Sawnee EMC include Bank Draft, Credit Card Draft and Invoice Group Billing.

For Customer Service over the telephone, you can reach a Customer Service representative:

During normal business hours from 8:00am to 5:00 pm, Monday through Friday or
During our extended telephone business hours, which are Monday through Friday from 7:00am to 9:00pm and Saturday 8:00am to 5:00pm at (770) 887-2363.
Need to send us an email? The email address to our Customer Service Center is

Sawnee EMC also provides access to an online chat session with a live Customer Service Agent using our “Live Help - I’m Online” link at the home page of our web site.

If you have questions about your energy usage or need to know what you can do to lower your monthly energy usage, Sawnee’s Energy Services Representatives are ready to offer professional assistance for all of your energy needs. Visit our Energy Center to learn more about the products and services that you can take advantage of.

Click Here to go to our Energy Center.