Sawnee EMC Receives 2018 J.D. Power Award for Highest Customer Satisfaction
CUMMING, GA (July 11, 2018) – Sawnee Electric Membership Corporation (Sawnee) announced today that it has received a national award from J.D. Power for scoring Highest in Customer Satisfaction among cooperatives in their 2018 Electric Utility Residential Customer Satisfaction study. Sawnee received a score of 804, out of a possible 1,000 and was one of only two (2) utilities in the nation surveyed by J.D. Power to score above the 800 level.
“This is a great honor for the dedicated men and women that call Sawnee home each day, and also for over 154,000 members that entrust us to meet their energy needs and serve their communities,” states Michael A. Goodroe, President and CEO of Sawnee. “This speaks volumes about our commitment to always put our members first,” he adds.
This is not the first time that Sawnee has been recognized nationally by J.D. Power as best in class; Sawnee received a similar award in 2013.
“We could not be happier; the fact that our members appreciate us and approve of how we do business as their power company makes it all worthwhile,” states Blake House, Vice President of Member Services. Mr. House adds, “2018 is our 80th Anniversary and this J.D. Power award simply puts the icing on the cake to the achievements this great organization, and our members, have accomplished over the years.”
Sawnee’s commitment to delivering world-class customer service, reliability, and innovative products and services, such as its recently announced “virtual solar” program and “billing alerts” program help Sawnee standout with its members.
About Sawnee EMC
Sawnee Electric Membership Corporation is an electric distribution cooperative headquartered in Cumming, Georgia. Sawnee serves electricity to approximately 154,000 members in seven (7) counties of greater north Georgia. Sawnee’s assets exceed $642 million, with energy sales of 3.7 billion kWh and annual revenue of $313 million. With a team of approximately 330 dedicated professionals and over 10,896 miles of distribution line, Sawnee stands ready at all times to meet the needs of its members/owners. SEMC strives daily to live up to their motto…
This institution is an equal opportunity provider and employer.