(Cumming, Georgia, September 28, 2018) - Sawnee Electric Membership Corporation (Sawnee) announced today that it ranks seventh (7th) best out of all 94 electric utilities in Georgia with regard to lowest residential electric rates, at the 1,500 kWh level, according to the recently published GA Public Service Commission (PSC) Summer 2018 Residential Rate Survey.
These results show that Sawnee continues to improve its overall rate competitiveness and has improved its overall ranking by one (1) place from last year’s survey. These results were recently published at the Ga. PSC’s website (www.psc.state.ga.us).
“This most recent ranking is a testament to the dedication of the men and women who come to work each day, and to the conservative leadership of our Board, for the direct benefit of our members and the communities we serve,” states Blake House, Vice President of Member Services. “We collectively work each day to do the best job we can for our members and that means keeping the lights on and keeping our rates as low as possible,” he adds.
Sawnee also recently received from the 2018 J. D. Power Award* for “Highest in Customer Satisfaction Among Electric Cooperatives” with a score of 804 out of 1,000 points. No other electric utility in Georgia scored this high on the survey.
Additionally, as of September 10th, Sawnee received the highest American Satisfaction Index (ACSI) score measured in 2018 of all Touchstone Energy cooperatives in the nation. Sawnee scored a 93 on their 100-point scale. Sawnee is focused on delivering on the promise of low cost electric service, superior reliability, and exceptional value to its members.
“We have been focused on keeping our costs low and managing our retail rates for some time, all the while meeting the extremely high expectations of our members by providing a best in class customer experience and a very reliable service in all conditions” states Michael A. Goodroe, President and CEO of Sawnee. “Operating efficiently is essential to our overall mission and is a core principle of this great organization”.
*Sawnee EMC received the highest score in the Cooperatives segment of the J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study of customers’ satisfaction among electric residential customers. Visit jdpower.com/awards.
About Sawnee EMC
Sawnee Electric Membership Corporation is an electric distribution cooperative headquartered in Cumming, Georgia. Sawnee serves electricity to approximately 174,800 accounts in seven (7) counties of greater north Georgia. Sawnee’s assets exceed $642 million, with energy sales of 3.7 billion kWh and annual revenue of $313 million. With a team of approximately 330 dedicated professionals and over 10,896 miles of distribution line, Sawnee stands ready at all times to meet the needs of its members/owners. SEMC strives daily to live up to their motto…
“At Sawnee EMC, We’re More Than Electricity, We’re Service”.
This institution is an equal opportunity provider and employer.